Zingly Research

The voicebot race is on—and we’re in it.

This post explores how next-gen AI platforms are quietly transforming customer engagement—combining automation, human-in-the-loop collaboration, and enterprise-grade compliance to deliver smarter, faster, and more personalized experiences. It dives into the architecture behind these systems, from intent detection to multi-agent orchestration, showing what it really takes to make AI work in the real world.

The fintech industry is at a turning point. Generative AI (GenAI) is no longer just a buzzword—it’s a transformative force shaping how financial institutions operate, engage with customers, and manage risk.

71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report FindsExpected long hold times, abandoned calls and poor experiences plague the outdated processes of customer service 

Zingly Announces a Proven, Safe-AI Solution for Banks and Financial Institutions to Drive Revenue Growth with Cost Reduction

Explore how AI-powered virtual assistants are transforming industries like banking, insurance, and healthcare by enhancing automation, personalization, and efficiency.