AI Voicebot Prism

The voicebot race is on—and Zingly is built for what comes next.

In its latest Conversational IVR/Voicebot Prism, CMP Research evaluated 12 solution providers shaping the future of voice automation. The report reinforces what many CX and contact center leaders already know: AI-powered voice experiences are improving fast—but the real prize isn’t just better phone automation. It’s seamless, resolution-driven engagement across every channel.

Here are some key insights from the report that stood out:

• 87% of CX leaders say they’re increasing self-service investments by the end of 2025.
• Voice is still the most preferred channel by customers—but traditional IVRs aren’t cutting it.
• The new standard is AI that sounds natural, handles real-world conditions (like interruptions or background noise), and actually gets things done.
• The next evolution? Agentic AI that can act autonomously to drive resolution, not just respond.

CMP calls out a growing expectation for multimodal capability—AI that works across voice, chat, web, and mobile without losing context. And that’s where most platforms fall short.

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Zingly: Built for What Comes After Voice

Zingly’s Agentic AI doesn’t just automate voice. It resolves issues wherever the conversation happens—across phone, chat, web, or app—with full continuity.

Unlike legacy IVRs or even newer voicebots, Zingly’s Agentic AI is always connected to a persistent space we call a Zingly Room. That means:

• A customer can start on the phone,
• Switch to chat on mobile,
• Then complete a task online, all without repeating themselves or losing context.
  

This is multimodal AI in action—and it’s redefining how enterprise CX leaders think about automation and engagement.

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Resolution Over Containment

Let’s be clear: Zingly isn’t in the business of deflection.

We’re here to resolve—to progress a customer toward an outcome, even in complex, regulated environments.

Our Agentic AI Buddy uses enhanced RAG (Retrieval-Augmented Generation) to pull from enterprise knowledge, real-time data, and system of record integrations. It understands intent, maintains context, and can escalate seamlessly to a human if needed—all with continuity preserved.

That’s why Zingly isn’t just improving the voice channel.

We’re transforming how businesses resolve issues and build customer relationships—across every channel.

‍Read the Full Report

Be sure to check out the full analyst report on CMP Research's website

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Come See It in Action at CCW Las Vegas

We’ll be showcasing our multimodal Agentic AI platform live at CCW Las Vegas this June. Stop by to learn how Zingly is:

• Unifying customer interactions across channels
• Automating 60%+ of inbound contacts
• Turning cost centers into growth engines

📍 Booth 221 | June 9–12 | Caesars Forum, Las Vegas

🔗 Book a meeting with us!

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And Finally.....

Coming Soon: The Prism for AI Chat

Zingly’s momentum isn’t stopping at voice. CMP Research is already preparing its Prism for AI Chat—and it’s the perfect opportunity to showcase how Zingly’s multimodal, persistent, and enterprise-grade AI is leading in both voice and digital channels.

Watch this space.