Product
Zingly Agent Copilot
Boost agent performance and deliver faster, more accurate customer service by combining AI insights with human expertise—turning every interaction into a revenue-generating opportunity.
Boost agent efficiency with real-time AI support,
enabling faster, more accurate, and personalized responses.
Make every agent your best agent with Copilot.
Make every agent your best agent with Copilot.
By integrating with Zingly Rooms, Agent Copilot allows agents to manage multiple customer conversations across messaging, voice, video, or document sharing—all within a unified, persistent environment. This seamless collaboration empowers agents to deliver consistent, efficient service no matter the channel, ensuring a streamlined and connected experience for both customers and agents.
Real-Time, On-Brand Responses
Zingly Agent Copilot provides agents with instant, accurate, and compliant responses based on your approved data, empowering agents to deliver on-brand replies quickly and confidently.
Seamless Personalization at Scale
Agent Copilot tailors every response using real-time customer data from CRM, knowledge bases, and past interactions, ensuring every communication feels personal and relevant.
Efficient, Human-Like Interaction
Deliver responses that feel natural and human. Zingly’s AI generates first-person, conversational replies, allowing agents to mirror their communication style and enhance customer engagement.
Faster Response Times
Pre-composed suggestions enable agents to respond quickly without sacrificing quality, reducing Average Handling Time (AHT) and improving productivity across the board.
Compliance and Workflow Adherence
Ensure that every response aligns with your company’s workflows and industry regulations, with built-in compliance guardrails and real-time adherence to process guidelines.
Zingly