Videos

Speakers: Gaurav Passi (CEO, Zingly.ai), Ahmad Elsawaf (Head of Digital Strategy and Experience, TransAmerica)

Moderator: Rebecca Jarvis (Anchor, ABC News). Speakers: Gaurav Passi (CEO, Zingly.ai), Zeus Kerravala (Principle Analyst, ZK Research), Ahmad Elsawaf (Head of Digital Strategy and Experience, TransAmerica)

PayPod host Kevin Rosenquist sits down with Gaurav Passi, CEO of Zingly.ai, to discuss how AI, automation, and hyper-personalization are reshaping the future of customer experience (CX) in the fintech industry. 💡 What You’ll Learn: ✅ Why traditional customer service models are failing ✅ How AI-powered relationship banking builds trust ✅ The truth behind Fear of Reaching Out (FORO) in digital banking ✅ How fintechs can scale hyper-personalized customer engagement ✅ The future of omnichannel banking & why most companies get it wrong

Trends, best practices, and considerations for navigating AI in the financial services landscape.

Decreasing CPL’s By 50% And Reaching 19X ROAs With A New Social Commerce Channel