AI Trends in Finance

Live from Money2020: FintechFinance News

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Zingly.ai

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January 8, 2025

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While companies invest heavily in chatbots and AI solutions

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71% of consumers say calling customer service is more stressful than the problem itself, Zingly report finds

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Transforming the Customer Experience in Fintech with Zingly's Gaurav Passi

PayPod host Kevin Rosenquist sits down with Gaurav Passi, CEO of Zingly.ai, to discuss how AI, automation, and hyper-personalization are reshaping the future of customer experience (CX) in the fintech industry. 💡 What You’ll Learn: ✅ Why traditional customer service models are failing ✅ How AI-powered relationship banking builds trust ✅ The truth behind Fear of Reaching Out (FORO) in digital banking ✅ How fintechs can scale hyper-personalized customer engagement ✅ The future of omnichannel banking & why most companies get it wrong

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Zingly.ai

February 21, 2025

The Future of CX is Collaborative: Data + GenAI + Humans

Moderator: Rebecca Jarvis (Anchor, ABC News). Speakers: Gaurav Passi (CEO, Zingly.ai), Zeus Kerravala (Principle Analyst, ZK Research), Ahmad Elsawaf (Head of Digital Strategy and Experience, TransAmerica)

Decreasing CPL’s By 50% And Reaching 19X ROAs With A New Social Commerce Channel

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Zingly.ai

January 8, 2025

Live from Money2020: FintechFinance News

71% of consumers say calling customer service is more stressful than the problem itself, Zingly report finds

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