Voice + Digital AI

“ CX start-up Zingly recently announced a suite of AI solutions for banking, financial services, and insurance (BFS) institutions that underscore AI’s increasing role in enhancing operational efficiency and revenue growth through personalized customer engagement in a complex and highly regulated sector. “

“ The company has been able to engage with 5x more customers than traditional 1:1 phone conversations, while also reducing typical conversion time from 60 to 18 days, resulting in tens of millions of dollars of revenue uplift. The same technology can also enable enterprises to handle other business-critical use cases like customer acquisition, onboarding and success. “

“ With global inflationary pressures increasing the cost per call and limiting scalability due to the finite number of agents, the need for industry disruption was evident.Zingly aims to address these challenges by offering a faster, more secure, and more efficient customer experience compared to traditional phone calls and conversational AI chatbots.“

“ One way to leverage all of your customer data is to integrate AI into your customer interactions. The catch, though, is figuring out how AI can be additive instead of subtracting value.  AI can bring scale customer service and recommendations to help customers day or night, on any channel. “

“ While AI is revolutionizing customer service and support by enabling businesses to scale their operations efficiently, maintaining the human touch with customers to foster genuine relationships is still important. But the human touch doesn’t have to kick in until it’s needed. And in the perfect world, the platform will recognize customers’ reactions when they aren’t getting the answers they need. “