Resource center

Welcome to the Zingly.ai Resource Center—your hub for insights, innovation, and inspiration. Explore videos, webinar replays, case studies, and blog posts designed to help you transform customer engagement and drive meaningful business growth.

Featured

Thought leadership

Agentic AI vs. Conversational AI: Better Together

Discover how Agentic AI and Conversational AI complement each other to deliver seamless, personalized, and action-driven customer experiences.

By

Zingly.ai

December 5, 2024

Read article

Zingly blog

See all in Blogs

Best Practices

Ultimate CCW Las Vegas 2025 Field Guide

How Credit Unions Can Cut BPO Costs and Deliver 24/7 Member Support with AI

Voicebots Are Just the Beginning: Why the Future of CX Demands Multimodality

The voicebot race is on—and we’re in it.

By

Zingly.ai

April 17, 2025

Case studies

See all in Case Studies

No items found.

Want to keep up with Zingly?

Latest blogs & product releases. No Spam, ever.

Research

See all in Research

Modernizing Service Experiences With AI & Digital

Videos

See all in Video

On-Demand: Transforming CX in Fintech

Transforming the Customer Experience in Fintech with Zingly's Gaurav Passi

PayPod host Kevin Rosenquist sits down with Gaurav Passi, CEO of Zingly.ai, to discuss how AI, automation, and hyper-personalization are reshaping the future of customer experience (CX) in the fintech industry. 💡 What You’ll Learn: ✅ Why traditional customer service models are failing ✅ How AI-powered relationship banking builds trust ✅ The truth behind Fear of Reaching Out (FORO) in digital banking ✅ How fintechs can scale hyper-personalized customer engagement ✅ The future of omnichannel banking & why most companies get it wrong

By

Zingly.ai

February 21, 2025

Ticker News Interview

Ticker News: Interview with Gaurav Passi

In this interview, Zingly CEO Gaurav Passi discusses how AI can enhance customer experience without losing the human touch by integrating AI, human expertise, and data to drive cost savings, improve customer satisfaction, and increase revenue. He highlights the shift in customer interactions from call centers to digital channels, the importance of AI-driven automation with seamless human intervention, and the need for regulated industries like banking and healthcare to ensure AI accuracy and compliance while prioritizing customer sentiment and revenue growth.

By

Zingly.ai

January 8, 2025